Frequently Asked Questions
Everything you need to know about our authentic Japanese home goods.
Where are your products made?
Every item in our collection is handcrafted by skilled artisans across Japan, from traditional pottery in Gifu to high-quality textiles in Kyoto, ensuring authentic Japanese craftsmanship.
Do you offer international shipping?
Yes, we ship our authentic Japanese home goods worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do you ensure fragile items like ceramics arrive safely?
We use specialized, high-durability packaging and protective materials designed specifically for delicate ceramics and glassware to ensure your items arrive in perfect condition.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition and packaging to qualify for a full refund.
Are your kitchenware items food-safe?
Absolutely. All of our bowls, plates, and utensils are made using traditional, food-safe glazes and materials that meet both Japanese and international safety standards.
How should I care for my handmade wooden items?
To preserve the natural beauty of Japanese wood, we recommend hand washing with mild soap and drying immediately. Avoid soaking or placing them in the dishwasher.